Who We Are

myroaxiario operates at Unit 3.09A, Albion St, Leeds LS1 5AT, United Kingdom. We provide financial forecasting and budgeting tools to individuals and businesses. When you use our services, we act as the data controller for your personal information, which means we're responsible for how your data is handled.

You can reach our data protection team at help@myroaxiario.com or call us on +442033228852 if you have questions about how we handle your information.

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

Account Information

• Your name, email address, and phone number when you create an account
• Business details if you're using our platform for your company
• Billing information for subscription payments (though we don't store full card details)
• Profile preferences and communication settings

Financial Data

• Transaction data you manually enter for budgeting purposes
• Budget categories and spending patterns you create
• Financial goals and forecasting parameters you set
• Bank connection credentials if you choose to link accounts (encrypted and stored securely)

Usage Information

• How you navigate and interact with our platform
• Features you use most frequently
• Device information, IP address, and browser type
• Time spent on different sections of the platform

How We Use Your Information

Your data helps us provide better financial forecasting tools. But we don't use it carelessly. Here's exactly what we do with it:

• Deliver core budgeting and forecasting features you've signed up for
• Generate personalized financial insights based on your spending patterns
• Send you important account notifications and service updates
• Process your payments and maintain billing records
• Improve our platform based on how people actually use it
• Provide customer support when you need help
• Prevent fraud and keep accounts secure
• Send occasional product updates (only if you've opted in)

We don't sell your personal information to third parties. That's not our business model, and frankly, we think it's a terrible practice. Your financial data stays between you and us.

Legal Basis for Processing

Under UK data protection law, we need a valid reason to process your information. Here are the legal grounds we rely on:

Who We Share Data With

We're selective about who gets access to your information. Here's the complete list:

• Payment processors who handle transactions securely (they never see your full card details)
• Cloud hosting providers who store our data with bank-level encryption
• Customer support tools that help us respond to your questions
• Analytics services that show us how the platform is used (with anonymized data)
• Legal authorities if required by law or to protect rights

All our service providers sign strict contracts that limit how they can use your data. They're not allowed to use it for their own purposes or share it with anyone else.

How We Protect Your Data

Financial data requires serious security. Here's what we do to keep your information safe:

• 256-bit encryption for all data in transit and at rest
• Regular security audits by independent experts
• Multi-factor authentication options for account access
• Strict access controls limiting who can view your data internally
• Automated monitoring for suspicious activity
• Regular backups stored in geographically separate locations
• Employee training on data protection best practices

No system is completely immune to breaches, but we follow industry best practices and stay current with emerging threats. If we ever detect a security incident affecting your data, we'll notify you within 72 hours as required by law.

How Long We Keep Your Data

We don't keep your information forever. Here are our retention periods:

• Active account data: retained while your account is open
• Financial transaction records: 7 years (UK tax law requirement)
• Marketing communications data: until you unsubscribe
• Support tickets: 3 years after resolution
• Usage analytics: 2 years in identifiable form, then anonymized

When you delete your account, we remove your personal data within 30 days, except for records we're legally required to keep for tax or accounting purposes.

Your Rights

UK law gives you significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at help@myroaxiario.com with your request. We'll respond within one month. You won't be charged for most requests, though we might charge a reasonable fee if your request is clearly excessive or repetitive.

Cookies and Tracking

Like most websites, we use cookies to make our platform work properly and understand how it's being used. Here's what we set:

• Essential cookies that keep you logged in and remember your preferences
• Analytics cookies that show us which features are most popular
• Performance cookies that help us identify and fix technical issues

You can control cookies through your browser settings, but blocking essential cookies will prevent some features from working. We don't use advertising cookies or share cookie data with advertising networks.

International Data Transfers

Our servers are primarily located in the United Kingdom, but some of our service providers operate globally. When your data is transferred outside the UK, we ensure it receives equivalent protection through:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognizing comparable data protection standards
• Binding corporate rules for multinational service providers

Children's Privacy

Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 16. If you're a parent and discover your child has created an account, please contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform. The "Last Updated" date at the top shows when the most recent changes were made.

Continued use of myroaxiario after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.

Questions and Complaints

If you have concerns about how we handle your data, we want to hear about it. Start by contacting us directly at help@myroaxiario.com or calling +442033228852. We'll investigate and respond to your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for details on how to raise a concern.